Burrito Rojo in Turners Falls

What a disappointment it was at Burrito Rojo today at lunch.  I have been there before and loved it, but today the service was not very satisfactory.  They had no salsa at a Mexican restaurant... Hello?  Isn't that like a must have?  The lights were mostly off and the thermostat was set at a chilly 62.  You would think when the customers are sitting with their coats on they might say gee i think i better turn the heat up.  The burritos were half the size they used to be and I swear they were priced a little higher.  Normally I would have given them 3 forks but today I gave them 1 fork.